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How w5667 Handles Your Personal Information

Your account data — from registration details to payment records linked to JazzCash, Easypaisa, and Raast — is managed with clear rules on what we collect, why we hold it, and how long we keep it.

Account data transparencyJazzCash & Easypaisa payment recordsRaast transfer data handled securelyYour right to access or delete dataPakistan-region eligible users
w5667 How w5667 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your stored data, a request to correct account details, or a deletion request — all of these go through our dedicated support channels. We aim to acknowledge privacy-related requests within a reasonable timeframe. Have your registered mobile number ready, as it is used to verify your identity before we action any changes to your account data.

Live Chat Start a live chat session directly from your account dashboard. Verify with your registered number and describe your data request clearly.
Email Support Send your privacy query or data access request to our support email. Include your account ID and the specific data you want reviewed or removed.
Account Settings Some data preferences — like cookie consent and marketing communications — can be adjusted directly inside your account settings without contacting support.
HOW WE PROTECT DATA

Data Handling, Retention and Account Security

We keep your data only as long as your account is active or as required by applicable rules in the regions where we operate. When you close your account, personal data not required for record-keeping is removed from active systems. Your account access is protected by OTP verification sent to your registered mobile number — the same number tied to your JazzCash or Easypaisa wallet in most cases. We do not store your full wallet PIN or bank credentials on our servers.

Data Retention

Account data is kept only while your account is open or where record-keeping rules require it. Inactive accounts are reviewed and data is cleared according to our retention schedule.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your chosen payment method. No third-party ad-tracking cookies are placed without your consent.

Payment Data Handling

Transaction data from JazzCash, Easypaisa, and Raast is stored only to reconcile your balance and resolve disputes. We do not retain full wallet credentials after a transaction clears.

Who to Contact for Changes

To request a correction, export or deletion of your data, contact support via live chat or email. Identity verification via your registered mobile number is required before any change is made.

Privacy Policy — Answers to Common Questions

If something in this policy is unclear, the answers below cover the questions we hear most often from account holders. For anything not covered here, contact support directly.

We collect your name, mobile number, and the details you enter during account setup. If you add JazzCash or Easypaisa as a payment method, the associated account reference is also stored to process transactions.

Payment data is shared only with the payment processor needed to complete your transaction. We do not share it with advertisers or unrelated third parties. Raast transfers follow the same rule.

Contact our support team via live chat or email with your account ID and a data access request. We verify your identity using your registered mobile number before sending any data export.

Yes. Submit a deletion request through support. We will remove personal data from active systems, though some records may be retained where legal or compliance obligations in eligible regions require it.

We use cookies to keep your session active and remember your payment preference. You can adjust or block cookies in your browser settings, though some account functions may not work correctly without session cookies enabled.

Personal data not subject to record-keeping requirements is removed from active systems after account closure. Transaction records tied to JazzCash, Easypaisa, or Raast payments may be retained for the period required by applicable rules.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.